Customer service and operations employee at GoBox Ramallah

🏷️ Customer Service and Operations Officer at GoBox Company in Ramallah

📄 GoBox is hiring for a Customer Service and Operations position in Ramallah and Al-Bireh. The role is suitable for someone with experience in customer follow-up and service within the fast logistics sector.

✨ Introduction

The logistics sector relies heavily on rapid response and precise coordination. Customer service and operations roles are not simply about responding to customers; they are a vital link ensuring smooth operations. This opportunity is ideal for those with strong communication skills and the ability to thrive in a fast-paced work environment.

Why is this opportunity worth applying for?

• Working in a sophisticated logistics sector
• dynamic work environment
• Developing customer service skills
• A key role in daily operations
• An opportunity to gain strong practical experience

Job Information

Key details

• Job Title: Customer Service and Operations Officer
• Company: GoBox
• City: Ramallah and Al-Bireh
• Country: Palestine
• Job type: Full-time

Additional Information

• Qualification: Bachelor's
• Experience: Previous experience in customer service or follow-up
• Salary: Determined based on experience
• Publication date: 31-03-2026
• Application deadline: 12-04-2026

What will you do in this role?

Main tasks

• Responding to calls and messages from customers and stores
• Tracking orders and parcels
• Resolve customer complaints quickly

operational tasks

• Coordination with distributors
• Follow-up on pending cases
• Service Quality Guarantee

Additional tasks

• Supporting daily operations
• Improve customer experience
• Adherence to company standards

What do you need to apply?

Basic conditions

• Experience in customer service or follow-up
• Clear communication skills
• Ability to withstand work pressure

required skills

• Solve problems quickly
• Accuracy in monitoring
• Tact and good manners
• Punctuality

What will you get in return for your work?

Advantages

• Active work environment
• Professional development in the field of logistics
• Gaining practical experience
• Working within a collaborative team

How can you increase your chances of being accepted?

Practical tips

• Mention your experience in customer service.
• Explain the cases you have dealt with and analyzed.
• Showcase your ability to work under pressure
• Show off your communication skills

A look at salaries

Salaries for customer service jobs in the logistics sector are experience-based and often offer opportunities for advancement.

about company

GoBox operates in the logistics and delivery sector, focusing on providing fast and efficient solutions that meet the needs of customers and merchants.

Submission method

Application link

https://gobox.ps/ar/jobs/JOB-00003

Make sure to apply before the deadline.

Frequently Asked Questions

Is experience required?

yes

Is the work under pressure?

yes

Is the job field-based?

No, but it requires ongoing coordination.

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