مطلوب مسؤول أول لدى البنك التجاري في الدوحة

Job Summary

The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with approved SOP and SLA.

Key Accountabilities

 

• Ensure all the customer disputes lodged in CRM queue are assigned in timely manner to respective processors for seamless BAU operations.
• Resolve/ respond to queries or escalations received from branches, Sales, Business, and Call Centre in a timely manner.
• Quality check all disputes processed by team members, and guide them to take correct actions.
• Validate all follow ups, secured, un-secured emails on daily basis.
• Validate daily, weekly, fortnightly, monthly, quarterly, half-yearly and yearly MIS for the respective activities prepared by the team.
• Ensure monthly 1:1 meeting with your direct reports along with line manager is conducted, review performance and set expectation for the subsequent month goals as per agreed KPI. Coach the team on procedural changes.
• Handling all activities assigned by the line manager and department head.
• Validate daily secured emails V/S total received.
• Monitor SLA/TAT for all assigned task.
• Ensure all complaints are escalated to line management and resolution is provided.
• Complies with company policies, procedures and standard of ethic, integrity and scheme regulations.
• Excellent problem solving and Inter personal skills.

KEY COMPETENCIES

إقرأ أيضا:وظائف متنوعة في عمان

• In-depth knowledge of dispute resolution cycle.
• MS Office proficient.
• Proficiency in written and spoken English.

Other Accountabilities

Required Qualification

Bachelor degree in Finance or equivalent

Required Experience

5+ years’ relevant experience with 2+ years in a managerial role.

Key Interactions

Competencies

 

• Communication
• Interpersonal Skills
• Listening Skills
• Teamwork

Skills

 

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail
• Arabic speaking preferred

Education