مطلوب ممثل خدمة عملاء لدى عـرب ثيـرابي في عمان

About Arab Therapy:

Arab Therapy is a leading Platform that aims to provide Arabs all over the world with high-end mental health services by providing high-quality psychotherapy and psychosocial support sessions.

Job Summary:

We are seeking a dedicated Customer Care Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for all customers. This position requires strong communication skills, problem-solving abilities, and a commitment to maintaining high service standards.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally through various communication channels.
• Address customer concerns and complaints, ensuring a high level of client satisfaction.
• Document all customer interactions accurately and in a timely manner.
• Escalate complex or unresolved issues to the operations team lead according to established procedures.
• Coordinate with internal departments to facilitate the efficient resolution of client inquiries.
• Identify patterns in customer feedback and recommend improvements to processes and services.
• Maintain a comprehensive understanding of Arab Therapy’s services to provide accurate information to clients.
• Prepare and deliver periodic reports on customer feedback, service trends, and potential areas for enhancement.

Qualifications:

إقرأ أيضا:وظائف حراسات امنية في شركة الهنوف للمقاولات في مكة المكرمة

• Bachelor’s degree in Business Administration, or a related field.
• 0-2 years of customer service experience.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional and composed approach to handling customer concerns.
• Excellent verbal and written communication skills in Arabic and English.
• Proficiency in Microsoft Office and customer service software (e.g., CRM systems).

How to Apply:

Please attach your updated resume to your application.

OR

Submit your resume to the following email, attach a cover letter, and mention the related vacancy in the subject line ([email protected]).